Sending Returns Back to the Online Store:

• Fill out the Online Return Form
  Sorry, but no returns will be accepted without this Online Return Form filled out.
• Returns need to be requested within 30 days of invoice date. Initial outbound and return shipping charges are NOT refundable. In the event your purchase order initially shipped with free or discounted shipping, our outbound shipping and handling costs will be deducted from the refund. Return Policy Exceptions listed below.
• Returns must be new and unused condition and packed in the original manufacturers packaging.
• Returns must include all components of the original manufacturers package. Returns must include the original invoice dated.
• Wait for an RMA NUMBER and shipping address to ship your product back to.
• Please put the RMA NUMBER in the following two places : 1.) on your invoice to include in with the package, 2.)on the lower left hand corner of the box you are sending the product back in.
• Re-pack your return (in the original carton and/or packaging) and send it to the proper address we provide you along with your RMA NUMBER.
• For your protection we suggest you ship your package prepaid and insured.
• Include your original invoice so we can properly and quickly refund your money.
• Please note whether the product packaging was opened and/or the product was used.
• BestBabyStore.com cannot be responsible for returned packages that are lost or damaged in transit(mail).
   
• If these instructions are followed properly, you should receive your Return Authorization Number via email within 24-48 hours.
• Please allow 14-21 days, although it is often less, for your return to be inspected and for Accounting to refund your money.

Return Policy Exceptions:

• Due to manufacturer policies, the following products are to be returned to the manufacturer and are subject to a 20% restocking fee (unless otherwise stated) PLUS the cost of outgoing shipping and handling even if the initial outgoing shipping was "free".
  
• Items displaying wear are not eligible for a refund.
• Merchandise must be in a new re-sellable condition, in the original unopened packaging and must include manuals, blank warranty cards and all accessories provided by the manufacturer. All returns will be inspected by our returns specialists. Partial returns and/or damages will NOT receive a full credit. Items damaged through "wear and tear" or due to return shipping damage will receive PARTIAL or NO CREDIT at the discretion of BestBabyStore.com.
• If the item returned is NOT free of hair, debris and/or odor, your refund will be less than the original charge to you or no refund at all.

    We strive to process your order as quickly as possible in order to get it to you in a very timely manner. If you decide you must cancel your order, please do so by calling our toll-free number 1-800-865-6734 within 4 business hours of order placement, or before your item has been shipped-whichever comes first. Emailed cancellations cannot be accepted. Orders cancelled after the 4 hour limit, but before shipment, will be charged a 10% cancellation fee. Once the order has shipped, it becomes our customer’s responsibility and a Return Authorization Number must be obtained once your order has arrived.

    Should you decide to refuse receipt of an item when delivered by UPS, USPS, FedEx or common carrier and legitimately ordered from us, credit will be issued for the item, minus shipping charges and minus a 20% restocking fee. The credit will be issued once the item has been returned to us and after inspection by our return specialists.